Contact the practice

Cadbury Heath Healthcare

Parkwall Road
Cadbury Heath
BS30 8HS

Telephone: 0117 980 5700

Out of Hours: 111

Opening Times

Monday7:30am to 6:30pm
Tuesday7:30am to 6:30pm
Extended access 6.30pm-8pm
Wednesday7:30am to 6:30pm
Thursday7:30am to 6:30pm
Friday7:30am to 6:30pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.


At Cadbury Heath healthcare we have:

  • Disabled parking
  • Disabled WC
  • Induction loop
  • Step free access
  • Wheelchair access

Translation service

We can access the National Interpreting Service which provides a telephone translation service to the practice when required. Please mention this when making your appointment and to the doctor at the time, if you would like to use this service.

How to make a complaint

Should you have the need to complain or are unhappy with the service you receive, we have an in-house complaints procedure. Complaints should be made in writing to the Operations and Complaints Manager, Vickie Phillips.

Written complaints for the attention of Vickie Phillips, can be made by posting them to the surgery, via her email or by dropping them into our reception desk for the attention of Vickie Phillips.

If you remain dissatisfied with the response provided, you have the option of contacting the Parliamentary and Health Service Ombudsman to ask them to independently review the complaint you have made. Ideally, this will be done within two months of receipt of this letter. The Parliamentary and Health Service Ombudsman is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide services. You can contact the Parliamentary and Health Service Ombudsman by
writing to:

The Parliamentary and Health Service Ombudsman
Millbank Tower

Helpline: 0345 015 4033 — Website:

Another option is to contact NHS England. This body has responsibility for primary care in South Gloucestershire; GP practices, dental practices, opticians and pharmacies. People with complaints or concerns about a GP practice, dental practice, optometry practice (optician) or pharmacy will need to contact either the individual practice or the NHS England Customer Contact Centre:

Tel: 0300 311 22 33
Post: NHS Commissioning Board
PO Box 16728
B97 9PT

In addition to the above, if you need advice and support with writing letters of complaint or attending meetings relating to a complaint, the Advocacy Service “Care Forum” can be contacted on 0808 808 5252.