Appointments
Who do I see?
Routine appointments
When you contact our GP practice in need of an appointment, there are a number of ways in which we can help. The receptionist will look at the services below and find the best service to help you get the quickest and most appropriate care.
Self care
Before you contact us , have you tried using NHS 111 Online? This can help you see what care you need. You can also also visit Health A-Z for information on conditions https://www.nhs.uk/conditions/
The HANDi app offers simple and straightforward advice, for the following conditions in children:
- diarrhoea and vomiting
- high temperature
- ‘chesty baby’ illnesses, such as bronchiolitis, asthma and croup
- ‘chesty child’ illnesses such as wheezing and asthma
- abdominal pain
- common newborn problems.
Pharmacy referrals
The NHS are advising patients with certain symptoms to seek help at a Pharmacy first. You can refer yourself to a local pharmacy by using this link:
https://www.patienttriage.co.uk/cadbury-heath-healthcare
For more information visit this page: Pharmacy First
Physiotherapist
We have a physiotherapist in the surgery who can deal with many ailments, including arthritis, possible problems with muscles ligaments and tendons and mobility changes.
Clinical Pharmacists and Minor illness team
We have Clinical Pharmacists who can review long term conditions such as blood pressure, asthma and COPD. They can conduct medication reviews and give advice about medication. Our minor illness team can deal with minor ailments such as chest infections, rashes and urinary tract infections.
Routine Appointments
Depending on what you need to see a GP about, we may offer a routine appointment. These are non-urgent appointments for discussing long-term conditions, new referrals, a new (non-urgent) diagnosis, test results, or private administration requests. These will be offered as telephone calls or face to face.
Urgent Appointments
We provide urgent appointment availability with one of our GPs. These appointments are released on the day from 8am. All of our appointments will be triaged and you will be seen or signposted to ensure you receive the most appropriate care.
It is important to know some of the warning signs that may need urgent attention. Please see below for some of the warning signs.
For more information visit:
https://www.england.nhs.uk/wp-content/uploads/2020/02/easy-read-signs-of-sepsis-and-what-to-do.pdf
https://www.nhs.uk/conditions/sepsis/
Cancelling your appointment
If you have an appointment that you cannot attend or wish to cancel, please let us know as soon as you can.
We have a dedicated cancellation line which is open 24/7 . You can call this line us on 0117 9805700 or use our online form. Please use the telephone line when the surgery is closed.
Cancel your appointmentConsult with a Doctor online
E Consult is only open when the surgery is open. Monday-Friday 8.30am-6.30pm.
Improved Access + Home Visits
GP practices are now working together to offer more appointments in the evenings, early mornings or at weekends.
Cadbury Heath Healthcare offers a regular Tuesday evening clinic (18.30 until 20.00) as part of this service.
Our surgery provides home visits for patients who are medically housebound and unable to attend the surgery.
Discuss these when needed by calling our reception team – (0117) 980 5700.
Zero Tolerance
Chaperones
All patients are entitled to have a chaperone present during any consultation, examination, or procedure. This applies to patients of all genders and ensures your comfort, privacy, and safety.
What is a Chaperone?
A chaperone is a trained, impartial staff member (such as a nurse, healthcare assistant, or trained receptionist) who remains in the room with you during an intimate examination.
Their role is to:
- Provide emotional support and reassurance.
- Ensure your dignity and privacy are respected.
- Act as an impartial observer during the examination.
Requesting a Chaperone
You can request a chaperone at any time, whether you are seeing a male or female clinician. It is best to ask when booking your appointment so we can arrange for a trained staff member to be available. However, if you change your mind during the appointment, just let your clinician know.
Please note: While you may bring a family member or friend for emotional support, they do not fulfill the role of an impartial, trained professional. We will often ask if you would also like a staff chaperone present.
If a trained chaperone is not available at the time of your request, your clinician will offer to reschedule your examination for a mutually convenient time.
When a Clinician May Request a Chaperone
For their own safety and to prevent any misunderstandings, our clinicians may also request that a chaperone be present during certain intimate examinations. If you decline this request, the clinician may choose to postpone the examination.
All chaperones are bound by strict patient confidentiality rules. If you have any questions, please speak to our reception team.
