Routine appointments

When you contact our GP practice in need of an appointment, there are a number of ways in which we can help. The receptionist will look at the services below and find the best service to help you get the quickest and most appropriate care.

Self care

Before you contact us , have you tried using NHS 111 Online? This can help you see what care you need. You can also also visit Health A-Z for information on conditions

Pharmacy referrals

The NHS are advising patients with certain symptoms to seek help at a Pharmacy first. If you contact us and a Pharmacy can deal with your condition, we may refer you to be assessed by a local pharmacy. If the Pharmacy feel you need to see a clinician in the surgery they will contact us and we will arrange for you to receive the most appropriate treatment. Pharmacies are able to prescribe medication and give advice on medication. To find out what your local pharmacy can see you for please click here:


We have a physiotherapist in the surgery who can deal with many ailments, including arthritis, possible problems with muscles ligaments and tendons and mobility changes.

Clinical Pharmacists and Minor illness team

We have Clinical Pharmacists who can review long term conditions such as blood pressure, asthma and COPD. They can conduct medication reviews and give advice about medication. Our minor illness team can deal with minor ailments such as chest infections, rashes and urinary tract infections.

Routine Appointments

Depending on what you need to see a GP about, we may offer a routine appointment. These are non-urgent appointments for discussing long-term conditions, new referrals, a new (non-urgent) diagnosis, test results, or private administration requests. These will be offered as telephone calls or face to face.

Urgent Appointments

If you are un-able to be seen by one of the above services, we provide urgent appointment availability with one of our GPs. These appointments are released at 08:30 and 14:00 each day.


Cancelling your appointment

If you have an appointment that you cannot attend or wish to cancel, please let us know as soon as you can.

You can either call us on 01179805700 or use our online form.

Consult with a Doctor online


Improved Access

GP practices are now working together to offer more appointments in the evenings, early mornings or at weekends.

Cadbury Heath Healthcare offers a regular Tuesday evening clinic (18.30 until 20.00) as part of this service.

Home Visits

Our surgery provides home visits for patients who are medically housebound and unable to attend the surgery.

Discuss these when needed by calling our reception team – (0117) 980 5700.