Contact the practice
Cadbury Heath Healthcare
Parkwall Road
Cadbury Heath
Bristol
BS30 8HS
Telephone: 0117 980 5700
Out of Hours: 111
Opening Times
| Monday | 7:30am to 6:30pm |
| Tuesday | 7:30am to 6:30pm Extended access 6.30pm-8pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Accessibility
At Cadbury Heath healthcare we have:
- Disabled parking
- Disabled WC
- Induction loop
- Step free access
- Wheelchair access
Translation service
We can access the National Interpreting Service which provides a telephone translation service to the practice when required. Please mention this when making your appointment and to the doctor at the time, if you would like to use this service.
How to make a complaint
Should you have the need to complain or are unhappy with the service you receive, we have an in-house complaints procedure. Complaints should be made in writing to the Operations and Complaints Manager, Vickie Phillips.
Written complaints for the attention of Vickie Phillips, can be made by posting them to the surgery, via her email vickie.phillips1@nhs.net or by dropping them into our reception desk for the attention of Vickie Phillips.
If you remain dissatisfied with the response provided, you have the option of contacting the Parliamentary and Health Service Ombudsman to ask them to independently review the complaint you have made. Ideally, this will be done within two months of receipt of this letter. The Parliamentary and Health Service Ombudsman is an independent body established to promote improvements in healthcare through the assessment of the performance of those who provide services. You can contact the Parliamentary and Health Service Ombudsman by
writing to:
The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Helpline: 0345 015 4033 — Website: www.ombudsman.org.uk
Another option is to contact NHS England. This body has responsibility for primary care in South Gloucestershire; GP practices, dental practices, opticians and pharmacies. People with complaints or concerns about a GP practice, dental practice, optometry practice (optician) or pharmacy will need to contact either the individual practice or the NHS England Customer Contact Centre:
Tel: 0300 311 22 33
Email: England.contactus@nhs.net
Post: NHS Commissioning Board
PO Box 16728
Redditch
B97 9PT
In addition to the above, if you need advice and support with writing letters of complaint or attending meetings relating to a complaint, the Advocacy Service “Care Forum” can be contacted on 0808 808 5252.
